Two Moves Ahead - Chess and HR

25
Jan 2022
261
A person is holding a chess piece over a chess board.

Author: Serena Pawluk

TWO MOVES AHEAD – CHESS AND HR

It’s January. A fresh month, in a fresh year. Optimism skyrocketing. New goals being set. New Year’s resolutions being thrown around amongst friends on social media platforms for all to see. The pride. The joy. The determination.

Then “it” creeps up.

What starts out as a very faint pastel, develops into a hint, intensifies, and eventually transforms into Cloverdale Paint tint #426F8F – aka Blue Monday. The most depressing day of the year. But why? Let’s jump in our fictional “DeLorean” and go back to the previous December to explore how many individuals end up here.

Each year, the holiday season brings feelings of warmth, joy, love in the air. We find ourselves embracing the spirit of the holidays. We all seek to find that perfect gift for that someone dear to our heart. Some may have shopped online, clicking “next” over and over again (like the stereotypical single person seeking out their soulmate swiping right on a dating app) until that perfect gift idea finds itself in the “cart”. Some went to the mall, wandering store to store in search of their prized gift. Whether we are in-person smiling back at a festive cashier, or nose deep into a page on Amazon; when it comes time to pay, many of us turn to that one source - the “provider” - capable of offering means to obtain that special gift. That provider has a name. Have you guessed it yet? You get a gold star and a solid pat on the back if your answer is *insert drum roll here*… “The Credit Card”. 

A GAME OF CHESS - CHECK

Shopping with a credit card can be compared to a game of chess. The first move seems simple and harmless, but if you are not careful, before you know it, your king will be in danger or even, checkmated. What you do now will affect you later. In an article written by CBC Senior writer, Pete Evans, he writes “At the turn of the millennium, Canadians owed a total of $13.2 billion on the credit cards. By February 2020, that figure ballooned to $90.6 billion”. [i] Getting a handle on credit card debt is important but may seem difficult to achieve. Once an individual has fallen victim to the sweet, alluring calls of the ease of use of “The Credit Card”, it can be difficult to pull back out of debt. This is when it becomes necessary to be proactive: open Google, research debt relief companies, and make a phone call to a resource that offers debt relief counselling. So, what should you look for in a debt education and counselling service provider? For starters, they should have the newest, shiniest, MOST INNOVATIVE and PROVEN tools. Tools that will help mold, shape, and revolutionize the corporate wellness HR Packages.

THE CHESS GRANDMASTER

In this scenario, your opponent, “Debt”, is a Chess Master. As a HR Professional, your role is already comparable to a chess master. But better. You are a Chess Grand master. Always a step or two ahead in your industry ensuring you find and offer your employees exceptional employee/corporate wellness programs. Such programs are important for the employer as they help in improving recruitment, increasing retention, and reducing absenteeism. They are also essential for the employee in not just maintaining mental health but improving it. Since the arrival of the COVID-19 pandemic, so many employees’ mental health has been hit hard on a global scale. Providing meaningful wellness programs for them is paramount. Legal, Identity theft, and debt issues are an important matter that affects both the employee and the employer. The demand is growing for affordable access to all but finding a “one size fits all” program that handles all three of these is difficult. It may seem impossible, but it isn’t.

GAME PIECES - THE KNIGHT

Like every good “fairy tale”, there is always a prince charming offering that “happily ever after” or a knight in shining armor offering that feeling of safety, protection, and security. The Knight is also an important piece in chess over and across other pieces to protect the King (in this case, the employees). Without further ado, let’s go on a quest together to find our Knight.

There is a substantial benefit in joining forces with the right “Knight” that will provide employees of corporations (families & individuals) access to legal, ID theft restoration / monitoring, AND credit counseling / education resources. Protecting your employees and their families by seeking advice from professionals in these areas can mean all the difference. A broad corporate and employee wellness program can be pivotal.

Let’s face it. Lawyers are involved in our stages of life. [ii] When we plan a wedding, there are contracts and documents to read (DJ’s, caterers, travel agent). When we have children, an estate planning kit is in order. Those children unavoidably become teenagers with a driver’s license. Setting in place the right corporate wellness provider can extend peace of mind for employees. Knowing that if their teenager was ever pulled over, they have access to contact a professional they can rely on. These same children may get bullied at school. Lawyers can help ensure the child’s rights are protected.

When it comes to Identity Theft, we no longer live in a world of “if” it will happen, but rather, “when”. Hackers are industrious; capable of finding innovative ways to seek and locate your personal information; sniffing out every opportunity to hijack your data. [iii] The good news: “when” the hacker is successful in stealing our identity, your employees have access to a Private Investigator AND a lawyer to help combat this disaster.

Let’s return to the topic of debt (and for this article, also known as our “opponent”).

When there is a corporate wellness group benefits plan in place with the combination of legal and Identity theft protection, employees gain exclusive access to one-on-one education to help them understand their credit rating and actions that are likely to have an impact on their credit score. [iv] Additionally, the provider law firm can offer legal consultation on the laws surrounding credit scores and lending as well as draft letters on the employee’s behalf and review documents up to fifteen pages for them. They also receive the help of our Identity theft specialists when someone steals their identity. We are now equipped with enough information that we can now setup our final move.

ENDGAME

Thankfully, YOU are a Grand Master.  Time to put your endgame in motion. Much like chess is a battle, weaponizing your Queen (Your Corporate Wellness program) is the crucial piece in ensuring the safety of your King (your employees).  

The World of benefits is evolving. Safeguarding the mental health of your employees and their families is critically important. A robust Corporate Wellness Program that includes Legal, ID Theft restoration & monitoring, and Credit education & counselling services are important on your employee’s chess board of life. As a Chess GrandMaster, going to battle with your Knights and Queen by your side, protecting your community of loyal subjects (AKA your King).

CHECKMATE.


[iii] Take Control of your Privacy with IDShield Video - https://ls-info.com/res/11331/48578?source=web

[iv] LegalShield plus IDShield dual plan webpage - https://teampawluk.wearelegalshield.ca/legal-identity

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About the Author:

Serena Pawluk is a director with LegalShield Canada & focuses mainly on the business-to-business side of the organization. Serena was originally introduced to LegalShield in 2015 while working at an insurance company. She quickly discovered that what LegalShield offers fell in line with her personal beliefs that legal help should be within the reach of everyone regardless of demographic. The insurance company is very limited in what they can offer. Serena made the choice to become exclusive with LegalShield so that she could help not only families, but small business owners and employees of companies.

To add more value for her clients, she became licensed as a Commissioner for Oaths in June 2020. Serena was born and raised in Alberta. One of her proudest accomplishments is her partnership with the Alberta Chambers of Commerce. Dollars from partnerships are reinvested back into the community, providing sustainability and growth.

Finally, what Serena does best is help you live more, so you can worry less.



The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.


The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.



By Jessica Jaithoo August 21, 2026
Each year on August 26th, Women’s Equality Day offers an opportunity to reflect on progress toward gender equity while recognizing the work that remains. While legislative milestones have helped create a more equitable foundation, the lived experiences of women in today’s workplaces tell a more nuanced story. To explore this further, we invited a group of women leaders to share their perspectives on equality in practice, the barriers that persist, and the actions needed to drive meaningful change. Their responses highlight both the progress made and the opportunities ahead. Contributors: Chelsea Harper, Director of Human Resources, Stoppler Hughes Christine Dagenais, Founder and CEO, Bright Wire Leadership Development Connie De Ciancio, Chief Commercial Officer, Strathcona Resources Michelle Dulmadge, Executive Vice President Human Resources, Surerus Murphy Rosy Makkar-Sethi, Portfolio Head of HR, Volaris Group Sabrina Brock, Vice President Human Resources, TriSummit Utilities Inc. To guide the discussion, we asked each contributor to reflect on three questions: What does women’s equality truly mean to you in today’s professional or leadership context, beyond formal policies or stated commitments? From your experience, what structural or cultural barrier continues to limit women’s advancement, and where do you see the greatest opportunity for progress? What is one action by leaders or organizations that can meaningfully advance women’s equality, and why does it matter now? Across responses, women’s equality was described not just as a policy outcome, but as a lived experience of fairness, recognition, and opportunity. As Chelsea shared: “It requires acknowledging that women have historically been conditioned differently in the workplace and society. The goal is to build workplaces where women are valued, compensated, and developed equitably enough that gender eventually becomes irrelevant to the conversation.” Connie emphasized fairness in assessment: “It is when people are genuinely assessed on their capability, judgment, performance, and leadership potential, not on assumptions or labels. It is not about lowering the bar or advancing someone because of gender; it is about making sure the best person has a fair opportunity to step forward and be recognized.” Sabrina reflected: “It is the experience of truly feeling valued for who you are as a professional and as a leader, where gender is not a topic of conversation. It also means being surrounded by more women in senior leadership roles due to equal access to stretch roles, equivalent tolerance for risk-taking, and performance judged by the same standards.” Despite progress for women in the workplace, certain barriers remain and are often invisible to those who have not experienced it. Chelsea reinforces the deeper context behind these challenges: “A true commitment to women’s equality requires acknowledging that history and understanding how deeply it still impacts confidence, negotiation, leadership presence, and career progression today.” Rosy names it directly: “A persistent barrier I continue to see is the reliance on subjective notions of leadership potential, often shaped by familiarity and unconscious bias. In my experience, this disproportionately impacts women, and even more so women of colour, whose strengths and leadership styles may not align with the traditional model. I have seen how this can limit access to opportunity despite clear capability and performance.” Subjectivity, when left unchecked, defaults to familiarity. Familiarity tends to favour the dominant group even when it is not intentional. This habit will continue to be consequential in the workplace. Sabrina offers a common example of how this bias shows up in practice: “If the behaviour is assertiveness, men may be seen as strong, confident, decisive leaders; however, when a woman behaves that way, they may be seen as aggressive, difficult, or abrasive.” The good news: Michelle calls for organizational accountability. “When equity is treated as a business discipline, not just a values statement, it becomes measurable and sustainable.” Christine adds the human dimension: “Real progress happens when women stop waiting for permission and start taking their seat at the table and when men in leadership actively sponsor and advocate for women, not simply as a diversity initiative, but because it strengthens teams and organizations.” Together, they point to the same truth: meaningful advancement requires both systemic intention and individual confidence. These examples are not seeking for exception, but consistency. Women want to be seen clearly, assessed fairly, and given the same opportunities to rise, or stumble, that their peers receive without having to ask. Building on this, one theme emerged clearly in how contributors see progress taking shape: the importance of sponsorship. Respondents highlighted the impact of leaders actively advocating for capable colleagues - particularly those who may not yet recognize their own potential or have had opportunities to demonstrate it. Rosy emphasizes the role of leadership influence, noting that “When leaders use their influence to advocate for women in succession discussions, critical assignments, and promotion decisions, opportunities for women increase significantly”. Similarly, Michelle reflects on the tangible impact of sponsorship in practice: “In my career, the moments that accelerated growth were when a leader put my name forward for something I had not yet been given the chance to prove at scale. Those decisions build confidence, capability, and visibility in ways that formal development programs cannot”. The urgency of this approach is reinforced by Connie, who notes, “This matters now because organizations need the strongest possible leaders, and they cannot afford to overlook capable people who may simply need a push to step up.” Christine expands on this broader organizational impact, stating “The leaders who understand this do not see equality as a favour or a quota. They recognize, as research continues to show, that advancing women’s equality is a strategic advantage. And importantly, they understand that creating greater equality is not a zero-sum game. When women rise, organizations, teams, and communities benefit alongside them.” Collectively, these perspectives highlight key actions: sponsorship, creating meaningful opportunities for growth, and encouraging individuals to recognize and step into their potential. Advancing women’s equality requires intention, advocacy, and action - turning insight into impact by championing talent and ensuring no potential goes overlooked.
By Jessica Jaithoo August 19, 2026
Author: Kanwaljit Chaudhry We often begin developing leaders after we have given them something to lead. Someone is promoted into their first supervisory role. They join a leadership development program, receive coaching, attend workshops, or are paired with a mentor. All of these can be valuable. But by then, leadership development has already been happening. Long before the title arrives, people are learning how to exercise judgment, influence others, navigate disagreement, take responsibility and make decisions when the answer is not obvious. The question for HR is: Do we have to wait for the title to help those capabilities grow? Create opportunities, not just programs Some of the most valuable leadership development happens through work itself. A stretch assignment. Leading a small project. Presenting an idea to senior colleagues. Coordinating people who do not report to you. Navigating competing priorities. Being trusted to make a decision rather than simply carrying one out. None requires a management title. HR can help organizations look at development as not only as courses people attend, but as experiences people need. That may mean encouraging managers to distribute meaningful opportunities rather than repeatedly turning to the person who is already proven. It may mean designing project work so different employees have opportunities to lead. It may mean making mentoring, coaching or job-shadowing available before someone enters a formal leadership pipeline. The objective is not to make everyone a manager. It is to give more people opportunities to build capabilities that will serve them whether or not formal leadership is their eventual destination. Make room to learn from experience Experience alone does not necessarily create development. Two people can go through similar experiences and take very different things from them. What often makes the difference is the opportunity to reflect: What worked? What didn't? What did I notice about myself? What would I do differently next time? HR can help make those conversations part of development rather than leaving them to chance. A manager checking in after a difficult project can ask more than, “Did we deliver?” A mentor can help someone examine why a conversation went differently than expected. A performance discussion can explore not only what someone accomplished, but how they influenced others, exercised judgment or responded when things became uncertain. These are relatively small interventions. But they help turn experience into learning. Notice leadership before it becomes obvious There is another role for HR: helping organizations broaden what they notice. Potential does not always announce itself loudly. The person who volunteers to coordinate a complicated piece of work may be demonstrating leadership capacity. So might the employee who brings people together when a team is stuck, asks the question no one else is asking, helps a colleague succeed without needing credit, or remains thoughtful when everyone else is rushing toward an answer. If we look for leadership potential only among those who already resemble our current leaders, we may keep finding the same kinds of people.  Creating broader opportunities allows capability to become visible before we decide who has it. Pay attention to what the organization teaches Organizations are also developing future leaders when they are not deliberately trying to. Employees notice who gets promoted. They notice what behaviour gets rewarded, whose ideas receive attention and what happens when someone makes a mistake. They notice whether managers share information or protect it, whether difficult conversations are avoided or handled respectfully, and whether asking for help is treated as good judgment or weakness. These observations become lessons about what leadership looks like here. HR influences many of the systems through which those lessons are reinforced e.g., performance management, recognition, development, succession planning and promotion among them. That makes an important question worth asking: What are our people learning about leadership from the way our organization actually works? The answer may tell us as much about our leadership pipeline as any competency framework. Before the title Leadership development does not have to begin with a leadership program. It can begin when someone is trusted with something slightly beyond what they have done before and supported while they figure it out. It can happen when a manager shares the reasoning behind a difficult decision rather than only communicating the outcome. It can happen when someone gets to lead a project before they have people reporting to them. And it can happen when an employee has someone who helps them make sense of an experience rather than simply move on to the next task. HR cannot manufacture leaders. But HR can help create workplaces where people have opportunities to practise judgment, responsibility, influence and reflection long before a title makes those things part of their job description. Perhaps the question is not only “Who are our future leaders?” It is also: “What are we doing today that gives future leadership capacity a chance to emerge?”
By Marina Perkovic July 22, 2026
At the CPHR Alberta Conference, we asked HR leaders one question: What leadership capability matters most for the future of your organization? Leaders picked up a star and placed it beside their answer. By the end of the conference, HR leaders cast 131 votes across 16 capabilities. Three stood out, with two tied for first place. Here is what they told us. What the Data Showed The capabilities on the board came from Bright Wire's PLUS Leadership Framework, a proprietary model built to define what effective leadership looks like across every level of an organization and is organized across four dimensions: Courageous Coach-Like Disciplined for Results and Relational The results below reflect the capabilities HR professionals believe matter most. 
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