Can Unresolved Workplace Conflict Impact Employees Mental Health?
Author: Michelle Phaneuf
In the current workplace, conflict is often seen as an inevitable part of team dynamics. Differences in opinions, personalities, and work styles can lead to disagreements that, if not resolved, can fester and grow. While conflict itself can be productive and lead to constructive outcomes, unresolved or unproductive conflict can negatively impact mental health and the workplace environment.
Conflict can arise from various sources, including miscommunication, differing values, competition for resources, or personal issues. When handled appropriately, conflict can foster creativity and innovation. However, when left unresolved, it can shift to a toxic environment that adversely affects employees’ mental health in some of the following ways;
- Increase Stress and Anxiety
One of the most immediate impacts of unresolved conflict is increased stress and anxiety within and among employees. Tension can create a cloud of unease in the workplace, making it difficult to concentrate on tasks. Employees may find themselves ruminating over conflicts rather than focusing on their work, leading to a decrease in productivity. Research indicates that chronic stress, particularly in the workplace, can lead to severe mental health issues such as anxiety disorders and depression. - Weaken Connections
In a workplace where conflict remains unresolved, working relationships can become strained. Communication breakdowns occur, leading to misunderstandings and further conflict. This breakdown can create an environment of distrust, where employees feel reluctant to collaborate or share information. As interpersonal relationships deteriorate, employees may isolate themselves, compounding feelings of loneliness and alienation. - Generate Burnout
Prolonged exposure to unresolved conflict can lead to burnout—a state of emotional, physical, and mental exhaustion. Employees who feel overwhelmed by ongoing conflict may struggle to maintain a work-life balance, often carrying the burden of workplace issues into their personal lives. Symptoms of burnout include chronic fatigue, irritability, and a sense of hopelessness. - Decrease Job Satisfaction
Unresolved conflict can erode job satisfaction over time. When employees feel trapped in a hostile work environment, their enthusiasm and commitment fades. This can lead to a cycle of disengagement, where the individual’s lack of motivation negatively impacts their performance and relationships with colleagues. The resulting discontent can create a ripple effect, impacting team morale and leading to higher turnover rates.
Given the potential impact of unresolved conflict on mental health, it’s crucial for both employees and employers to undertake strategies for early resolution such as the following;
- Keep Lines of Communication Open
Encouraging open communication is crucial to addressing conflict early. Creating a culture where employees feel safe expressing their concerns can prevent small disagreements from escalating into larger issues. Regular check-ins and team meetings can provide opportunities for team members to voice concerns and share feedback. - Increase Conflict Resolution Capacity
Training in conflict resolution can equip employees with the skills needed to handle disagreements constructively. Workshops that focus on effective communication, active listening, and interest-based negotiation can empower individuals to address conflicts directly and collaboratively. This fosters a healthier work environment and enhances team unity. - Further Support
In some cases, involving a neutral third party can help facilitate resolution. Mediation allows individuals to express their viewpoints in a safe environment leading to mutual understanding and finding a resolution that meets both parties needs. - Promote a Supportive and Psychologically Safe Culture
Organizations strive to create a supportive workplace culture that values mental health. Those offering resources such as employee assistance programs, mental health days, and wellness initiatives can help their employees manage stress and build resilience. A supportive culture encourages employees to seek help when needed and fosters a sense of belonging.
Unresolved conflict in the workplace can have profound implications for mental health. From increased stress and decreased job satisfaction to strained relationships and burnout, the repercussions are far-reaching. However, by fostering open communication, providing conflict resolution training, and promoting a supportive workplace culture, organizations can mitigate these effects and create a psychologically safe environment for all employees.
Ultimately, addressing conflict proactively not only protects mental health but also enhances overall workplace morale and productivity. By focusing on conflict resolution strategies, companies can cultivate a workplace where individuals feel valued, heard, and empowered to create collaborative working relationships.
The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.
About Michelle
Michelle Phaneuf the principal of Workplace Fairness West in Calgary operating in conjunction with Workplace Fairness International. Workplace Fairness supports organizations in Alberta and across Canada to foster healthy cultures and strong working relationships. Michelle is a Certified Coach, Chartered Mediator, Certified Psychological Health & Safety Advisor, and trained Ombudsman who utilizes interest-based tools to bring awareness and empathy to manage difficult situations in a non-confrontational manner.
The views and opinions expressed in this blog post belong solely to the original author(s) and do not necessarily represent the views and opinions of CPHR Alberta.
Author: Robin O’Grady Wellbeing can feel impossible when life is already overflowing. The thought of adding “one more thing” to your plate? That’s enough to send anyone over the edge. However, in the end, taking care of your own health is not a “nice to have”, it is essential, in more ways than one. As an HR Professional you are often the go-to for tough conversations and as a support system. Protecting your own energy isn’t only about your personal wellbeing, it is what allows you to show up fully for your people, when it matters most. To get it out of the way, here are the things this is NOT about: Going to the gym Hopping on a trend (wellness/fitness/nutrition) Adding more things to your calendar What it will be about is… Refuel, Recharge, Repeat . Leading yourself with intention and energy. Perspective Shift Keep it simple. Thriving over surviving. When in the tornado of your day-to-day adding things to you r calendar can feel overwhelming and unattainable. The first step is to take stock of your capacity, really step back and assess what you might have available timewise. Then, assess how full your fuel tank is, how are your energy levels at different times of the day? Only then can the strategy be built on how to implement what is right for you. To begin, choose only one thing, many struggle because they try to do too much at once. Tips If choosing nutrition as a needed change, consider adding or removing only one thing as a beginning VS changing your entire diet or diving into a trend-based program that you know isn’t sustainable. Movement comes in a large variety of ways. Think about things you actually enjoy doing and find ways to add them instead of forcing yourself to do things you don’t enjoy just for the sake of adding more movement. Fulfillment is an important part of taking care of your holistic health, prioritize time for things you love – hobbies/family/travel etc. Energy Management The oxygen mask principle is a familiar one. When flying on an airplane, the flight attendant tells us that in the case of emergency, you must put on your own oxygen mask before helping others. This is where the protection and management of your energy begins. Awareness of what energizes you VS what drains you and an intentional placement of those things through your day as one step. Another, in protecting your calendar and being diligent about the spaces you had set aside for your energy management (eg. specific closed door office hours or break times). Tips Take your breaks away from your desk, even away from the building when possible. Implement grounding practices through your day, for example, before entering the workspace and at the end of your day before going home. Protect your transition time - 15 minutes between meetings to process and reset. Intentional Adaptation Making a decision that something might need to change is really the first step, without that awareness, there is little that can or will be done. As a leader, your responsibility is to yourself, but it is also in role modelling for the team. HR Professionals set the tone for the workplace culture around them. The way you prioritize your own boundaries and wellbeing quietly gives others permission to do the same. When you show up with intention, it ripples through the entire organization. The research and stats are clearer now than ever before, workplace wellbeing as a strategy, is one that increases the bottom line and enhances the overall culture of your workplace. In order to see the high end of those stats, intentional adaptation is key. This is a strategy and a process, one that will make you and your business better, you could be the catalyst for that. Tips Create a community within the workplace to prioritize these habits and strategies with. Make it a fun practice you can all do together and hold each other accountable to, especially when the day takes over and the “tornado” is most fierce. Build out the process and SOP in the same way you would for other business strategy and involve your team in the process, so you know what you are planning is good for the whole. Make sure you are first. Leaders first. Remember the oxygen mask principle, you deserve whole health, and you will thank yourself later for checking in and adjusting when needed. Start with some space to breathe. That space? It comes from letting go of what you think you "should" be doing and tuning into what actually serves you and your team. Wellbeing isn't a one-size-fits-all prescription. It's a personal practice of alignment, which can (and should) be translated into how you all work as a whole. Today is as good as any, tomorrow will come regardless.
As we close out 2025, I’m feeling genuinely proud of what CPHR Alberta has accomplished this year, and grateful for the members, volunteers, partners, and staff who made it possible. Together, we’ve continued to strengthen the value of the CPHR designation, expanded professional development opportunities, and deepened relationships with government, post-secondary institutions, and business leaders. This year also brought some milestones worth celebrating. We’re ending 2025 in a financially stable position, and our membership grew by 7% , which is a nice reminder that the HR community is thriving, and that we are still the kind of people others willingly choose to join. One of the most important pieces of work this year was launching our 2026–2028 Strategic Plan. This roadmap was shaped by member input, market research, and alignment with CPHR Canada’s national priorities. It’s the product of a truly collaborative process led by our Board and operations team, forward-looking, grounded in data, and practical in how it positions us for what’s next. At its core, the plan strengthens the HR profession and supports the people who drive it, reinforcing our commitment to a resilient and inclusive HR community. I encourage you to read it and see where we’re headed. View the Strategic Plan here. Our pursuit of self-regulation remains a priority, and our advocacy efforts this year continued to deepen relationships with government and position HR as a trusted profession. We’re making progress, ensuring HR’s voice is present in key policy conversations and recognized where it matters most. If nothing else, we are getting very good at showing up, staying thoughtful, and keeping the conversation moving forward. To build on this momentum, we’re currently recruiting two Chartered Members and up to one Public Members to join our Board. We’re looking for candidates with prior governance experience and strengths in areas such as strategic business leadership, financial management, legal expertise, or IDEA. It’s also important to us to have meaningful geographic representation from outside Calgary and Edmonton, because Alberta is bigger than two postal codes, and our Board should reflect that. You can learn more about the process and requirements through our blog , and I’d encourage you to apply or share the opportunity with someone who’d be a great fit. Applications close January 9, 2026. Chartered and Retired Members: Apply through your member portal Public Members: Contact Heather McMaster at hmcmaster@cphrab.ca for application details As the holiday season approaches, I hope you find time to rest, recharge, and take a moment to acknowledge what you’ve contributed this year, professionally and personally. Thank you for everything you do to advance the HR profession. I’m confident that, together, we’ll continue building something even stronger in 2026. And if your out-of-office message is already drafted, I respect the efficiency. Geordie MacPherson, CEC, CPHR, SHRM-SCP Chair, Board of Directors, CPHR Alberta
As we close out 2025, I am proud to reflect on the incredible work our association has accomplished this year. With the support of CPHR Canada, we continue to strengthen a national network of over 33,000 HR practitioners and professionals, including more than 7,300 in Alberta. Our collaboration with provincial counterparts, post-secondary institutions, local chambers, and government partners remains central to promoting the value of hiring a designated professional and advancing consistent standards across Canada. This year, CPHR Alberta grew by 7%, with the majority of new members coming from students and emerging HR professionals—the future of our profession. Thank you to all our members for the work you do every day to elevate the profession. Operationally, 2025 was a year of engagement and impact. We hosted 76 events across Alberta, the Northwest Territories, and Nunavut, welcoming over 6,300 attendees to workshops, roundtables, webinars, and community sessions. Complimentary events played a key role in sustaining access to learning and connection for our members. Our Annual Conference was a highlight, bringing together a sold-out audience, a fully booked exhibitor space, and earning strong satisfaction ratings with 77% of attendees rating their experience positively. Thoughtful planning is already underway for our 2026 Conference on June 2 and 3 at the BMO Centre in Calgary, where expanded attendee capacity, increased exhibitor space, and enhanced programming will elevate the experience for HR professionals across our jurisdiction. Through our marketing campaign, we focused on raising awareness of the strategic value a CPHR brings to organizations. The results speak for themselves with 10% of new members joined after seeing our campaign, and website traffic increased by 17%, averaging over 55,000 views per month. In 2025, CPHR Alberta navigated Ministry changes, new mandate letters, and changes to professional governance. The Professional Governance Act (PGA) was introduced in the Spring of 2025 and received royal assent in May. This was a long-awaited and important step forward. CPHR Alberta operations and the Board are at work reviewing the legislation and anticipating the incoming regulations. We have continued our focus in broader advocacy and engagement to promote the profession as a leading voice, valued partner and knowledge expert. Throughout the year, we deepened our existing relationships, built new ones, and partnered on impactful projects at various levels of government and with community partners. We look forward to continuing to highlight the significance and impact of the profession within our organizations and communities throughout 2026. Looking ahead, we are excited to implement our 2026–2028 Strategic Plan , continue rolling out our new member recognition program, and shine a spotlight on our incredible HR community at our Member Recognition Gala in April. We will also advance our work toward self-regulation, ensuring the HR profession is recognized and trusted for its impact on organizations and communities. I want to thank our incredible team at CPHR Alberta and the many volunteers who make our work possible. Your dedication ensures we deliver value to our members and advance the HR profession every day. Thank you also to our Board of Directors for their guidance and leadership throughout the year. As the holiday season approaches, I wish you joy, rest, and time to celebrate your accomplishments. Together, we are shaping the future of HR—and I look forward to all we will achieve in 2026. Ioana Giurca, CEO, CPHR Alberta
